At Flowers Cowley, we believe that everyone in our local Cowley community should have simple and enjoyable access to our online flower ordering services. Accessibility is a core value of our business, ensuring that all our customers can easily and independently browse, select, and purchase their favourite flowers online. Whether you’re ordering a beautiful bouquet for a special occasion or arranging regular deliveries, our aim is to make the process inclusive and welcoming for every customer.
Our website is designed and developed in line with the Web Content Accessibility Guidelines (WCAG) 2.1, at Level AA conformance. This means Flowers Cowley follows internationally recognised best practices for digital accessibility. We regularly review our site to maintain and improve upon these standards, making sure features, visuals, and content are perceivable, operable, understandable, and robust for all users.
To support customers who use assistive technology, Flowers Cowley’s website is fully compatible with popular screen readers. We use semantic HTML, descriptive page titles, proper heading structures, alt text for images, and labelled buttons to allow for efficient navigation using a screen reader. Our commitment is to ensure that users can access all essential features, such as browsing flower arrangements, viewing pricing, and placing orders with ease and clarity.
We understand that many of our customers value clear, comfortably readable content. That’s why our website is built with a high-contrast design, using easily distinguishable text and background colours. This approach supports customers with visual impairments or colour vision deficiencies, allowing everyone in Cowley to enjoy a seamless and stress-free experience from browsing to checkout.
Accessibility is an ongoing process at Flowers Cowley. As new technologies and guidelines emerge, we are dedicated to evolving our digital presence to be even more inclusive. We welcome input from our customers and regularly review user feedback, so we can identify and resolve any accessibility barriers as quickly as possible. This continuous improvement ensures that all Cowley customers have reliable, equal access to online flower ordering—now and in the future.
If you encounter any difficulties while using our website, or if you have suggestions on how Flowers Cowley can further enhance accessibility, please reach out to us. Your feedback is invaluable and helps us serve you—and the whole Cowley community—better. Our customer care team will do their utmost to address your accessibility concerns promptly and ensure that your flower ordering experience is smooth and enjoyable.
At Flowers Cowley, accessibility means much more than just meeting technical standards—it’s about ensuring that everyone in Cowley can order flowers online with ease, confidence, and comfort. Our promise is to make every interaction with us, from website to delivery, as accessible and satisfying as possible.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
