Flowers Cowley is proud to be a trusted local florist, serving households and businesses throughout Cowley with beautiful, fresh floral arrangements. Our dedication to quality and customer satisfaction stands at the heart of our service. We believe in delivering only the freshest flowers, every time. This is why we back every bouquet with our Fresh Flowers Guarantee for Cowley customers.
We guarantee that all flowers delivered by Flowers Cowley will arrive in excellent condition and will remain fresh for at least 5 days from the date of delivery, provided they are cared for according to our instructions. If you encounter concerns about the freshness of your flowers within this window, please get in touch promptly. We are here to ensure you are delighted with every order.
Your flower delivery should always arrive looking beautiful and vibrant. In the rare event that any items are damaged or not as expected upon arrival, please notify us on the day of receipt. We recommend holding on to both the packaging and the flowers as they arrived, and taking clear photographs. This helps us assess the cause and offer the best solution, reinforcing our commitment to quality service.
At Flowers Cowley, customer satisfaction is our priority. When you report an issue relating to quality, freshness, or damage within the freshness guarantee period, you may choose between a replacement bouquet or a full refund. Our team will discuss options with you, aiming to resolve all concerns quickly and conveniently. In some cases, we may also offer store credit if that is your preference. Please note that refunds can only be processed to the original payment method used for the purchase.
If you ever feel dissatisfied with the quality of your flowers or your experience with us, we encourage you to submit a complaint. Upon receiving your complaint, our management team will review all details thoroughly and respond within two business days. We always aim for a fair and efficient outcome, and we value your feedback as it helps us improve our service. For best results, include relevant order information and photographs where appropriate to help us resolve your concern.
As a longstanding part of the Cowley community, we take great pride in our reputation for quality, reliability, and genuine customer care. Flowers Cowley supports both local homes and businesses with top-tier floral arrangements and attentive service. Your trust inspires us to keep raising the standard for fresh flower delivery in Cowley. Thank you for choosing us as your local florist.
For any returns, refund requests, or feedback, please use our website’s contact form or visit us in-store. Our team is always ready to assist and will do their utmost to make sure you are satisfied with every Flowers Cowley experience.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
