Welcome to Flowers Cowley. These Terms & Conditions govern your use of our website and your purchase of products through our online platform for flower delivery services in Cowley and the surrounding areas. By placing an order with us, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our website or services.
These Terms are designed to ensure a smooth, reliable, and clear relationship between our business and our valued customers. Please read them carefully before placing any order.
Our online flower delivery service is available to customers in Cowley and nearby locations. To order flowers or related products, simply browse our range online, select your desired items, and follow the checkout process. Ensure that all delivery details, including recipient address, contact information, and delivery date, are entered accurately, as errors may result in delays or failed deliveries for which we cannot be held responsible.
Once you submit your order, you will receive an order acknowledgment summarising your purchase. This email does not confirm acceptance of your order. Order acceptance and formation of a contract between you and Flowers Cowley occurs only when we send a dispatch confirmation.
We reserve the right to refuse or cancel orders at our discretion, such as in cases of suspected fraud, supply limitations, or if we are unable to fulfil your requested date for delivery. In such instances, you will be notified promptly and any payments made will be refunded.
All products are subject to availability. In the event that a particular flower or product becomes unavailable after you have placed your order, we reserve the right to substitute it with an item of equal or greater value and similar style and quality. We will make reasonable efforts to contact you regarding substitutions, but if we are unable to reach you, we will proceed with using suitable alternatives to fulfil your order and ensure timely delivery.
We strive to ensure that all product descriptions, images, and pricing are accurate. However, due to the seasonal nature of flowers, some variations in colour and variety may occur. Product packaging may also differ from what is shown on the website.
All prices on our website are quoted in GBP (£) and include applicable taxes (such as VAT), unless otherwise stated. Delivery charges, where applicable, will be clearly displayed before you complete your purchase.
Payment for your order is required at the time of placing the order. We accept a range of secure payment methods as indicated during checkout. By submitting your payment details, you confirm that you are authorised to use the payment method provided.
Your order will be processed only once payment is received in full and has been cleared. Should your payment be declined or fail for any reason, we will notify you and your order will not be dispatched until full payment is received.
Flowers Cowley offers delivery services throughout Cowley and the surrounding areas. We strive to deliver your flowers on the date and time slot you specify during checkout. Please note that while we make every effort to honour your selected delivery date and slot, delivery times are estimates and not guaranteed unless specifically stated otherwise.
If we are unable to deliver your order due to incorrect or incomplete delivery information, or if the recipient is unavailable and no safe place is specified, we will attempt to contact you to arrange redelivery or alternative arrangements. Additional delivery charges may apply for subsequent delivery attempts.
Risk in the products passes to you upon delivery. Ownership of the goods is transferred once full payment has been received by us.
You may cancel, amend, or change your order by contacting our customer service before your order has been prepared for dispatch. If your order has already been prepared or is in transit, cancellations or amendments may not be possible due to the perishable nature of flowers and related products.
If you wish to cancel your order and it is eligible for cancellation, we will process a refund using the original method of payment. Refunds typically take between 3-7 business days to appear in your account, subject to your card provider or bank’s processing times.
In the unlikely event that you receive a product that is faulty, damaged, or significantly not as described, please contact us within 24 hours of delivery with photos and details of the issue. We may offer a replacement, re-delivery, or refund, subject to investigation and at our discretion.
As flowers are perishable goods, the standard statutory right to cancel under the Consumer Contracts Regulations 2013 does not generally apply. However, non-perishable gift items included in your order (such as vases or cards) are eligible for return and refund within 14 days from receipt, provided they are unused and in their original packaging.
If you wish to return a non-perishable item, please contact our customer service to arrange a return. You are responsible for returning the item at your own cost unless the item is faulty or not as described.
You agree to provide accurate and complete information when placing an order, including recipient address, delivery instructions, and payment details. You will ensure someone is present to receive the delivery or provide clear alternative instructions for safe delivery if you expect to be unavailable at the chosen time.
You must not use our website or services for any unlawful, fraudulent, or unauthorised purpose. Any misuse of our website or services may result in us refusing further service and reporting suspicious activity to the appropriate authorities.
Flowers Cowley is responsible for ensuring that your order is prepared, packaged, and delivered with reasonable care and skill. However, our liability to you is limited as follows:
In any event, our maximum aggregate liability to you, for any reason or claim arising from your use of our services or the purchase of goods, shall not exceed the total amount paid by you for the specific order in question.
We shall not be liable for any delay or failure to perform our obligations under these Terms & Conditions if such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, acts of God, natural disasters, pandemics, strikes, supply shortages, or governmental restrictions.
All content on the Flowers Cowley website, including but not limited to product images, descriptions, designs, branding, graphics, and logos, are the property of Flowers Cowley or its licensors. You may not use, copy, reproduce, or distribute any content from our website without prior written consent.
If you have a complaint or are dissatisfied with any aspect of our service, please contact our customer team as soon as possible. We take all concerns seriously and will investigate your complaint promptly, aiming to resolve the issue to your satisfaction.
We reserve the right to amend these Terms & Conditions from time to time at our discretion. Any changes will be effective once posted on our website. We recommend you review these Terms regularly to stay informed of any updates. Continued use of our services after changes indicates your acceptance of the revised Terms.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales. By using our services, you agree to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable for any reason, such provision shall, to the extent required, be deemed severed from the remaining Terms, and will not affect the validity or enforceability of the other provisions.
No waiver by Flowers Cowley of any breach of these Terms shall constitute a waiver of any subsequent breach.
These Terms & Conditions apply to all users of the Flowers Cowley website and customers ordering flower delivery within Cowley and all surrounding areas covered by our service. By placing an order, you confirm acceptance of these Terms in full.
If you have questions about these Terms & Conditions, please contact our customer service team for further information before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cowley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cowley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
